Privacy policy

Privacy Policy

Last updated: 16 September 2026

This privacy policy explains how Combat Cellar collects, uses, stores and shares personal information when you visit our website, purchase from us, contact us or visit our shop.

Who we are

Combat Cellar is the trading name of Phil Smith, a sole trader.

For UK data protection law, Phil Smith trading as Combat Cellar is the data controller.

Contact details:

Combat Cellar
The Maltings
St James Road
Northampton
NN5 5HS

Email: info@combatcellar.com
Telephone: 07736 334384

Information we collect

Depending on how you interact with us, we may collect:

  • Your name, address, email address and telephone number
  • Billing and delivery information
  • Details of products or services purchased
  • Payment and transaction information
  • Account and login information
  • Messages, enquiries, reviews and correspondence
  • Marketing preferences
  • Technical information including your IP address, browser, device and website activity
  • Information needed to verify eligibility to purchase age-restricted or regulated products
  • Airsoft defence information, such as UKARA details, identification or other evidence supplied to demonstrate a valid defence
  • CCTV images if you visit our physical shop, where CCTV is in operation

We do not normally receive or retain your complete payment-card details. Payments are processed securely by Shopify and the relevant payment provider.

How we use your information

We may use personal information to:

  • Process, deliver and manage orders
  • Take payments and issue refunds
  • Provide customer service
  • Manage returns, exchanges, warranties and complaints
  • Verify a customer’s age, identity or legal eligibility to purchase certain products
  • Keep records demonstrating that regulated or age-restricted goods were sold lawfully
  • Detect and prevent fraud, misuse and security incidents
  • Maintain customer accounts
  • Improve our website, products and services
  • Send marketing where you have consented or where otherwise permitted by law
  • Meet our accounting, tax and other legal obligations
  • Establish, exercise or defend legal claims

Our lawful bases

We rely on one or more of the following lawful bases:

  • Contract: when information is needed to process an order, deliver goods, provide a service or handle a return.
  • Legal obligation: when we must retain or use information to comply with tax, accounting, consumer-protection or product-sale laws.
  • Legitimate interests: when necessary to operate and protect our business, prevent fraud, provide customer service and improve our website, provided those interests do not override your rights.
  • Consent: for certain marketing communications, optional cookies or other activities where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

Airsoft and age-restricted purchases

Certain products require us to check a purchaser’s age, identity or legal defence before completing a sale.

We may retain details or copies of the evidence supplied where reasonably necessary to demonstrate that the sale was lawful, prevent fraud and respond to regulatory or legal enquiries.

This information is only used for verification, compliance, fraud prevention and record-keeping. Access is restricted to people who need it for those purposes.

Marketing

We will only send electronic marketing where you have agreed to receive it or where the law otherwise permits us to do so.

You can unsubscribe at any time by:

Service messages about an order, delivery, return or account are not marketing and may still be sent when necessary.

Cookies and website information

Our website uses cookies and similar technologies to:

  • Operate the website and shopping basket
  • Remember preferences
  • Maintain security
  • Understand website performance and usage
  • Support advertising and marketing where permission has been given

Some cookies are necessary for the website to function. Where required, optional analytics and advertising cookies will only be used after you have provided consent through the cookie banner.

You can change your cookie choices through the cookie settings displayed on our website or through your browser settings.

Who we share information with

We may share information with trusted organisations that help us operate our business, including:

  • Shopify, which hosts and operates our online shop
  • Payment processors and banks
  • Delivery companies and postal services
  • Email, marketing and customer-service providers
  • Website analytics, security and fraud-prevention providers
  • Accountants, insurers, professional advisers and IT providers
  • Government bodies, regulators, law-enforcement agencies or courts where legally required

These organisations may only use information for the relevant service or as permitted by law.

We do not sell personal information.

International transfers

Some service providers, including Shopify and its supporting providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we rely on a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another safeguard recognised under UK data protection law.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.

Normally:

  • Order, payment and accounting records are retained for up to six years after the end of the relevant accounting period.
  • General customer enquiries are normally retained for up to two years after the enquiry is closed.
  • Marketing information is retained until you unsubscribe or we determine it is no longer current.
  • Airsoft defence and age-verification records are retained for as long as reasonably necessary to demonstrate compliance, prevent fraud and respond to legal or regulatory enquiries.
  • Information connected with disputes or legal claims may be retained until the matter and any relevant limitation period have ended.

Information may be securely deleted or anonymised when it is no longer required.

How we protect information

We use appropriate organisational and technical measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet or storage system can be guaranteed completely secure, but we regularly consider the safeguards used by us and our service providers.

Your rights

Depending on the circumstances, you may have the right to:

  • Ask for access to your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase information
  • Ask us to restrict how information is used
  • Object to certain processing, including direct marketing
  • Receive certain information in a portable format
  • Withdraw consent
  • Complain about how your information is handled

Some rights are subject to legal exemptions. For example, we may need to retain information to comply with a legal obligation or deal with a legal claim.

To exercise your rights, email info@combatcellar.com. We may need to verify your identity before responding.

Complaints

Please contact us first if you have concerns about how we use your information so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

Children

Our website is not intended to collect personal information directly from children without appropriate involvement from a parent or guardian.

Age restrictions apply to certain products and services. We may refuse or cancel a transaction if the required age or eligibility checks are not satisfied.

Links to other websites

Our website may contain links to websites operated by other organisations. Those organisations are responsible for their own privacy practices, and you should read their privacy information before providing personal data.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with its updated date.

Contact us

For questions about this policy or the use of your personal information, contact:

Phil Smith trading as Combat Cellar
The Maltings
St James Road
Northampton
NN5 5HS

Email: info@combatcellar.com
Telephone: 07736 334384