Refund policy

Returns and Refund Policy

This policy applies to orders placed with Combat Cellar for delivery within the United Kingdom. It does not affect your statutory consumer rights.

Online order cancellations

If you purchase an item online, you normally have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days beginning the day after you receive your order. After notifying us, you then have a further 14 days to return the goods.

To notify us, email info@combatcellar.com and include:

Your name
Order number
The items being returned
The reason for returning them, if you wish to provide one

You may inspect and handle an item in the same way that you reasonably would in a shop. We may reduce the refund if an item has been handled beyond what is necessary to establish its nature, characteristics and function, resulting in a loss of value.

Returning an unwanted item

Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it.

Please package the item securely and use a tracked or signed-for delivery service. Keep your proof of posting until your return has been completed. Combat Cellar cannot be responsible for returned items that are lost or damaged in transit.

Send returns to:

Combat Cellar
The Maltings
St James Road
Northampton
NN5 5HS

Please include your order number and contact details inside the parcel.

Refunds

When you cancel an eligible online order, we will refund:

The price paid for the returned goods
The cost of our least expensive standard delivery option, where delivery was originally charged

If you selected an enhanced or express delivery service, we are not required to refund the additional cost above our standard delivery charge.

Refunds will normally be issued to the original payment method within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent them back, whichever occurs first.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Faulty, damaged or incorrectly supplied goods

Please contact us as soon as possible if an item arrives faulty, damaged, not as described or different from what you ordered.

Email info@combatcellar.com with your order number, an explanation of the problem and photographs where appropriate.

Your rights regarding faulty or misdescribed goods are protected by the Consumer Rights Act 2015. Depending on the circumstances, you may be entitled to a refund, repair or replacement.

Where goods are confirmed to be faulty, damaged or incorrectly supplied, Combat Cellar will cover reasonable return costs. Please contact us before arranging the return so that we can provide instructions.

Exchanges

If you require a different size or colour, contact us at info@combatcellar.com.

Exchanges are subject to stock availability. Unless the original item is faulty or was supplied incorrectly, you are responsible for the cost of returning it. Combat Cellar will cover the cost of sending the first replacement item within the UK.

Items excluded from change-of-mind returns

The right to cancel does not normally apply to:

Personalised, customised or made-to-order products
Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
Items that have been altered at the customer’s request
Perishable goods
Leisure services or bookings provided on a specific date or during a specific period, where the statutory cancellation exception applies

These exclusions do not affect your rights if an item is faulty, damaged, misdescribed or incorrectly supplied.

In-store purchases

The statutory right to cancel because you have changed your mind generally applies to online, telephone and mail orders, rather than purchases made in our physical shop.

As an additional goodwill policy, we may accept unused in-store purchases for exchange or store credit within 28 days when accompanied by valid proof of purchase. Items must be in a resaleable condition with their original packaging and tags.

This goodwill policy does not affect your statutory rights concerning faulty or misdescribed goods.

Contact us

Email: info@combatcellar.com
Telephone: 07736 334384